Cancellations & Returns
We work very hard to provide you with the highest quality products at the lowest possible price.
However, if for any reason you're unhappy with your purchase, please see the following guidelines on how to proceed.
Cancelling your order
Orders can be cancelled with a full refund if a cancellation is made within 24 hours of placing your order and your goods have not been delivered. After 24
hours, the cancellation fee is 20% of the order value. If you choose to cancel your order, you can call us on our direct line 0333 987 4699, or drop us line to
If for any reason you change your mind after you have received your order, we understand that sometimes our customers may have a change of heart, hence we have a return policy in place where our customers can return the item within 14 days from receipt day. The customer is responsible for organizing the delivery to our depot, however we might be able to offer a collection service depending on the location and any changes incurred will be passed on to the customer. Mattresses cannot be returned once packaging has been opened (unless confirmed defective or mis-described) due to hygiene reasons.
Shortages & damaged products
Upon delivery it's your responsibility to check your products and report any damages or defects to our sales team same day. No liability will be accepted for any visible damage that has not been reported on delivery. Please remove any furniture packaging and inspect your furniture thoroughly upon delivery and report any damage or defects to the delivery team on delivery. The company can not assemble or dismantle good without charge.
Some of the furniture ordered from us include a 2 year warranty. This cover the furniture that becomes defective due to faulty workmanship. This warranty does not cover all the furniture and the damage by pets/children/misuse and doesn't cover you for colour change due to sunlight exposure, stains or any other external damage.
We offer a 100% Satisfaction Guarantee- Which means we will refund your money in case of the delay for the delivery. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.The customer will have to pay for shipping when returning the unwanted items